SALON POLICIES
SALON POLICIES
Firm Cancellation & No-Show Policy
These policies are designed to ensure fairness to both the business and its clients. By booking an appointment, clients agree to these terms and conditions.
Cancellation Policy
In-Studio Appointments: Clients must cancel or reschedule at least 24 hours before their scheduled appointment time. Failure to do so will result in a cancellation fee equal to 50% of the service balance.
Package Appointments: A $50 charge will be issued for any same day cancellation. Client will also default on said session!
Mobile Appointments: Clients must cancel or reschedule at least 48 hours before their scheduled appointment time. Failure to do so will result in a cancellation fee equal to 50% of the service balance.
LATE ARRIVAL POLICY
Clients who arrive more than 10 minutes late to their appointment with no communication will be considered a no-show and will be subject to the no-show policy.
NO - SHOW POLICY
First Offense: A $50 no-show fee will be charged, and the missed appointment must be paid in full before a new appointment can be booked.
Second Offense: Clients will be permanently banned from booking future appointments.
PACKAGE POLICY
Clients who are a no-show/cancel same day for an appointment included in a package will forfeit that session. No exceptions will be made, and the missed session will be considered as used. Less than a 12 hour cancellation/no show will result in a fee! Please check our cancellation policy for more information.
You have 90 days to start the package from the date of purchase. Once started, you have 6 months to date to complete said package. Package and codes will expire.
payment & refund policy
No Chargeback Policy: All sales are final. There will be no refunds or chargebacks. Any attempt to initiate a chargeback will result in legal action.
Final Payment: All final payments must be made in cash. If a card or Zelle transaction is used, a 4% processing fee will be applied.